Support

We’re a tiny team. We read every message.

Get in touch

Email support@lookora.app. We aim to reply within 2 business days, usually faster.

When you write, it helps if you include:

• Your iOS version and device model (e.g. iPhone 15 Pro on iOS 18.2)
• The Lookora version (Me tab → bottom of screen)
• What you were trying to do, and what happened instead
• A screenshot, if relevant

Common questions

Try-on failed or looks wrong

AI try-on quality depends a lot on your input photo. For best results: use a clear, well-lit, full-body shot, facing forward, with arms not crossing your torso. Re-uploading a better photo usually fixes most issues.

How do I cancel my subscription?

Subscriptions are managed through Apple, not through Lookora. Open Settings on your iPhone → tap your name at the top → Subscriptions → Lookora → Cancel Subscription. The change takes effect at the end of the current billing period.

I want a refund

All payments are processed by Apple. Request a refund at reportaproblem.apple.com. We don’t have direct access to refund your card.

Restore purchases on a new device

Sign in to the same Apple ID, open Lookora, go to Me → Restore Purchases. Your Pro subscription should reactivate within a few seconds.

Delete my data

Lookora stores your photos, wardrobe, and history on your device only. Deleting the app removes all of it. For the anonymous analytics record we hold, email privacy@lookora.app and we will erase it.